You must obtain and maintain your CDL in your state of residence. This is normally the state where your regular driver\'s license was issued. If you plan on moving soon, you may want to choose your new state of residence.
Your User ID is the e-mail address that you entered into the Secure
Order Form when you ordered the program. Your password was assigned
to you in your confirmation e-mail (you may change your password
in the Customer Account Panel after you Login to your account with the password provided). Click on theCustomer
Login link on any webpage in our site. Follow
the directions on the Login page if you forgot your password. If you
do not remember which e-mail address (User ID) you used (after
trying all e-mail addresses that you may have used) contact us using
the webform found at the bottom of this page.
You must gain access to the program material through theCustomer
Login page. Please make sure that you are entering the correct
information. THE PASSWORD IS CASE SENSITIVE! You must use proper capilization. If you get an "Invalid User ID or Password" warning, then
you will want to re-check your entry and make corrections. After a couple
of attempts, click on the "Forgotten Password" link for further options.
If everything fails, please use the E-Mail Support form at the bottom
of this page to report the problem.
Using Study Materials - Main Access Panel^ Back to top
99.999% of problems opening up the study material are because of "settings/preferences"
that have been made in your computer. Your computer settings and/or
browser settings and/or internet connection may prevent proper downloading
of the program files. You are not alone; several thousand people just
like you are active subscribers and there are usually two or three dozen
folks using the materials without any problems at any given
time. First; try logging into your account using a DIFFERENT browser
- you may have to set the new browser as the default browser if you
are linking from your confirmation email. If you download a different
browser, it will have DEFAULT settings that will work perfectly with
this program. Use the Customer Help Center at the bottom of the Access
Panel to fix the problem. If all else fails; use a different computer
(you will use the same Customer ID and Password). You can access your
the Online CDL Test Prep Program from any computer device that is connected
to the internet. Alternately; you can check with a person that understands
computers that can correct your settings.
Make sure that you have your Adobe Reader settings to OPEN up your
.pdf files instead of SAVE. Otherwise, you will find the .pdf files
in your DOWNLOAD folder (or other folder that was set as a preference)
instead of "seeing" them in your browser window/tab which
is the preferable "setting". Your computer may not have a valid
edition of Adobe Reader™. You may have to download a free edition
of Adobe Reader™ directly from the publisher. Simply click on
the Adobe Reader™ download link located in the "Help Center"
of the Main Access Panel page and follow the download and installation
instructions.
If you find broken link(s), material that you feel is incorrect or
any other item that you just can't figure out, you can use the E-mail
Support form at the bottom of this page to report the problem. We will
look into the item and respond back to you by email. If you have a concern
with a particular question/answer, please take the time to read the
question and optional answers very carefully before submitting an inquiry
- 95% of such concerns are usually the result of mis-reading or not
understanding a "nuance" in the question or answer.
Many small improvements to our program have been initiated by suggestions
from our customers. Please feel free to share your ideas with us. To
do so, please use the web-form located at the bottom of the page.
Many participants want to show their appreciation for how well our
program works and to share their experience with others. If you would
like to share your appreciation, please use the E-Mail Support form
at the bottom of this page. We only include a small fraction of testimonials
in our website. If you would like to be considered for inclusion, we
need you to include your City and State of residence. If chosen for
inclusion, we will include ONLY the first and last initials of your
name and the city and state that you are from. Also, please be aware
that by submitting a testimonial, you are amending our privacy statement
to the extent that you authorize this minimal personal information;
that being your the initials of your name along with your city and state
of residence.
If you are a current active customer; we often include special offers
in the account section of your Main Access Panel. These offers may include
the following: (1) An offer for you to extend your subscription an additional
90 days for just $14.95 (a $23.00 savings). You may take advantage of
this offer by clicking on the "Extend Subscription Now" button found
in the account section of your main Access Panel - that is valid only
for YOU (using the SAME e-mail address as your original order), and must be used prior to your regular subscription expiration
date. (2) A Promo Code discount of $13.00 off our already discounted
price for anyone that you refer our product to - They get their subscription
for just $24.95 instead of the already discounted price of $37.95! This
can be used for as many of your friends as you wish! It must be applied
no later than its expiration date. When offered, this Promo Code is
found in the account section of your Main Access panel.
E-Mail Support (If
not answered above)*
Required information
